Netflix Rant

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I'm subcontracting out today to my friend Debbie, who writes on the subject of Netflix and how their DVDs are always damaged these days:

i know! netflix says they check/clean each DVD after each use. but frankly i think they are a bunch of big liars. and it's not like they'll send you extra DVDs for free if their effed up discs slow down your monthly viewing-pleasure queue. you pay the same for a month of effed DVDs as you do for a month of working DVDs. subpar. and? have you noticed that their website (well, at least as of the last time i checked, which was well over a year ago at this point) doesn't even have a customer-support phone line? they have a foolish comments page. oh yeah, that SCREAMS caring-about-our-customers. "you have a problem? blog about it! we may check that page out when we have a moment. we're meeting the folks from The Motley Fool down at zensations for a group chai-steam treatment." whatever, netf**ks (<-- ooh! sa-NAP!). good luck, disgruntled netflix patron, getting any sort of response there. oh. and when i called them once (googled Netflix Complaints and found websites devoted to hating them for their crooked business model and awful service, with phone number included, happily), they informed me that they have a policy of No Refunds, but because i had received so many ruined discs (an anomaly, they assured me) they were going to comp Twelvebrick half a month's fees. what is that, like, seven whooping dollars? anyhoo, i get steamed when i think about them. crooks.

SERVICE-BASED GOODS SHOULD BE A SERVICE, NOT A REASON TO CHEW HANDFULS OF VALIUM!!!! <-- things deb believes in mightily

off soapbox (for limited time).
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